Vendor Policy Policy

5. Vendor Policy

5.1 Purpose

This Vendor Policy sets the rules for store owners and vendors who join VendorHive Stores.

5.2 Vendor Verification

Vendors must provide correct business and contact information. VendorHive Stores may request additional verification before approving a store.

Information may include:

• Vendor full name
• Business/store name
• Phone number
• Email address
• Business location
• Product/service category
• Payment account details
• Social media page or business proof
• Identification where appropriate

5.3 Vendor Responsibilities

Vendors must:

• Provide accurate business information
• Upload only legal products and services
• Use clear product images and descriptions
• State prices honestly
• Avoid misleading customers
• Keep stock information updated
• Fulfill orders on time
• Package items properly
• Handle customer complaints professionally
• Accept responsibility for product quality
• Cooperate with refunds and dispute reviews
• Follow VendorHive Stores policies

5.4 Vendor Prohibitions

Vendors must not:

• Sell fake, stolen, expired, unsafe, illegal, or prohibited goods
• Mislead customers with false claims
• Upload another brand’s products without authorization
• Accept payment outside the platform to avoid fees where prohibited
• Abuse customers or other vendors
• Run fake promotions or giveaways
• Use live features for prohibited content

5.5 Vendor Suspension

VendorHive Stores may warn, restrict, suspend, or remove a vendor for:

• Fraud
• Repeated customer complaints
• Fake products
• Illegal items
• Poor fulfillment
• Misleading listings
• Harassment
• Policy violations
• Refusal to resolve valid complaints

5.6 Vendor Complaints

Vendor complaints or support requests should be sent to:

blissoutfits@vendorhivestores.com

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