Privacy Policy Policy

1. Privacy Policy

1.1 Introduction

VendorHive Stores respects the privacy of customers, vendors, store owners, visitors, and platform users. This Privacy Policy explains how VendorHive Stores collects, uses, stores, protects, and shares personal information when users access or use the VendorHive Stores website, marketplace, vendor dashboard, social features, live features, ordering system, delivery tools, and related services.

By using VendorHive Stores, users agree to the collection and use of information as described in this Privacy Policy.

1.2 Information We Collect

VendorHive Stores may collect the following information:

• Full name
• Phone number
• Email address
• Delivery address or delivery location
• Account login details
• Vendor business name and store information
• Product and service listings
• Order details
• Payment confirmation information
• Customer support messages
• Complaints and dispute records
• Social platform interactions such as posts, comments, live session activity, reactions, gifts, and reports
• Device, browser, and usage information

VendorHive Stores does not intentionally collect unnecessary personal information.

1.3 How We Use Information

We may use personal information to:

• Create and manage customer accounts
• Create and manage vendor/store owner accounts
• Process orders and deliveries
• Verify vendors and stores
• Communicate with customers and vendors
• Send order updates and notifications
• Support refunds, complaints, and disputes
• Improve website performance and customer experience
• Monitor platform safety and prevent fraud
• Enforce VendorHive Stores policies
• Support social, live, and gift-sharing features
• Comply with legal and regulatory obligations

1.4 Vendor and Customer Data Sharing

VendorHive Stores may share customer order information with the relevant vendor for the purpose of fulfilling an order. Delivery information may also be shared with Bolt, Yango, dispatch riders, courier companies, or other verified and approved delivery partners in Ghana where needed to complete delivery.

VendorHive Stores does not sell customer personal information to unrelated third parties.

1.5 Payments

Payments may be processed through approved payment providers such as Paystack or other secure payment channels. VendorHive Stores may receive payment confirmation details but does not store full card details unless permitted and securely handled by the payment provider.

1.6 Data Protection and Security

VendorHive Stores will take reasonable steps to protect personal information against unauthorized access, misuse, loss, or disclosure. Users are responsible for keeping their login details confidential.

1.7 User Rights and Complaints

Users may contact VendorHive Stores to request correction, review, or deletion of certain personal information, subject to legal, security, dispute, and business record requirements.

Privacy complaints should be sent to:

blissoutfits@vendorhivestores.com

1.8 Children and Underage Users

VendorHive Stores is not intended for misuse by underage users. Minors should use the platform only with appropriate parental or guardian supervision. Underage misuse of live features, gift sharing, vendor selling, or social engagement is not allowed.

1.9 Policy Updates

VendorHive Stores may update this Privacy Policy from time to time. Continued use of the platform after updates means users accept the revised policy.

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